Built inside a working hotel · running it today
Every request, order and booking on one quiet system.
Aurelle gives the guest an app in their language, every department a live queue, the owner the numbers as they happen, and the phone line a concierge that never misses a call.
- Running GreenHills Suites · 79 suites · Çınarcık, Türkiye
- English · Türkçe · العربية
- Phone line · app chat · website chat
The guest ordersBreakfast in the suite, tracked minute by minute on their phone.
The kitchen acceptsIt lands in the F&B queue with a timer and the suite number.
The manager sees itLive operations shows it, and turns it red if it runs late.
In service at a working hotel.
Aurelle runs GreenHills Suites on the Marmara coast: every suite, every department, every guest who downloads the app. What you see on this site is that system.
- 79
- suites on the live room board
- 7
- departments, each with its own dashboard
- 3
- guest languages, Arabic fully right to left
- 83+
- pages in the command center
Why hotels switch
Five vendors that never agree, or one record of the stay.
Most hotels run the guest app, staff messaging, tasks, reports and the phone line on different systems. Every hand-off between them is where a request is lost.
Four products. One record of the stay.
A request made in the guest app is the same request on the housekeeper’s phone and the manager’s screen. Nobody re-types anything.
Guest app
Book with live prices, check in online with a passport scan, order to the suite, pay from a wallet, call the concierge. iOS and Android, in English, Turkish and Arabic.
Explore the guest app
Staff app
A dashboard for each department: requests to accept, the kitchen queue, the room board and inspections, handover, schedules, leave and payslips.
Explore the staff app
Command center
The web panel for owners and managers: live operations, reservations and the front desk, rates, night audit, reports, team and roles, content and campaigns.
Explore the command center
AI concierge
A phone line and a chat that answer in three languages, quote live prices, take the booking, send a secure payment link and hand over to staff.
Meet the AI conciergeHow a hotel moves onto Aurelle.
Your PMS stays the source of truth. Aurelle reads it, and everything guests and staff do happens on top of it.
Connect the PMS
Suites, room types, prices, products and photos sync from ElektraWeb. Reservations follow on their own.
Set up the hotel
Menus, spa treatments, places, offers, house rules, roles and departments, all in the command center.
Bring in the team
Each person gets the staff app with their department’s dashboard, and the panel if their role needs it.
Open to guests
Guests sign in with their reservation code. The concierge answers the phone line and the chat from day one.
What changes on the floor.
One system instead of five.
Guest app, staff messaging, task boards, reporting and the call center usually come from different vendors that never agree. Here they share one record, one set of roles and one audit log.
Fewer missed calls.
The AI concierge answers every call and chat, day and night, in Turkish, English and Arabic, and passes the ones that need a person to the team with a summary.
Faster check-in.
Guests scan their passport or ID before they arrive. The desk checks it, gives the key, and the police registration is already prepared.
Every request tracked.
Each request has an owner, a timer and a target. Past it, the department is rung; at twice the target, the general manager is.
Revenue captured.
In-suite dining, spa, passes, upgrades and late check-out are sold in the app and paid by wallet or saved card, so nothing is left on a paper slip.
The AI concierge
It answers the phone. At three in the morning, too.
Aurelle answers your hotel’s phone line, app chat and website chat in the guest’s language. It quotes live prices from your PMS, takes the booking with a secure payment link, and hands over to your team the moment a person is needed.
- Good evening. Do you have a suite for two adults, 14 to 16 November?
- check_availability · 14–16 Nov · 2 adults · live prices from the PMS
- Yes. The 1+1 Deluxe Suite is free both nights: ₺18,000 flexible, or ₺16,200 non-refundable, breakfast included. Which would you like?
- Flexible, please. Can you text me the link?
- Done. Your reference is GH-K7QD and the payment link is on its way to the number ending 2233. Reception confirms the booking once it is paid.
- Secure payment link · GH-K7QD₺18,000.00
AI across the house
AI where it helps. Rules where they must hold.
Aurelle uses AI for the work that needs language and judgement, and plain rules for what must never bend: targets, approvals and money. That is how the house keeps running smoothly at three in the morning.
Answers every call and chat
The concierge takes the phone line, the app chat and the website chat in three languages, quotes live prices and books with a payment link.
Reads every call back
A review pass scores each finished call, quotes what to fix, and flags any booking reference the hotel never issued.
Helps guests in the app
The in-app concierge chat answers in the guest’s language, offers the right action, such as a table or a taxi, and hands over to reception.
Translates the hotel
Menus, offers and app content written once are translated into Turkish and Arabic in the command center, ready for a person to review.
Reads the passport
The phone reads the passport or ID during online check-in. When a photo is unclear, one AI reading fills the gap, and nothing is stored.
Keeps the house on time
Every request has an owner, a timer and a target, escalated to the department and then the general manager. Rules, not guesses.
Three languages, equally fluent
Every guest is answered in their own language.
Your breakfast is on its way. It arrives around 08:30.
Kahvaltınız yolda. Yaklaşık 08:30’da odanızda.
فطوركم في الطريق، ويصل نحو الساعة ٠٨:٣٠.
For hotel groups and international brands
Built for the properties guests fly in for.
Resorts and city hotels where guests arrive from the Gulf, Europe and Türkiye and expect five-star answers in their own language, at any hour.
- Arabic, Turkish and English from day one, Arabic fully right to left
- An AI call center on every property’s number, reviewed call by call
- Roles, approvals, two-step sign-in and an audit log
- Rolled out one property at a time, each starting from the last
Ask Aurelle
Ask it about your hotel.
Our assistant knows the product and answers in your language, day or night. Try one of these, or write your own.
Built inside a hotel
Not designed in a lab. Tested every night.
Aurelle was built inside GreenHills Suites, 79 suites in Çınarcık, Türkiye, by people who answer to real guests. It runs that hotel today, which is why it works the way your team works.
Built inside a hotel, with the people who run it, one shift at a time.
Aurelle
See Aurelle run a real hotel.
Thirty minutes with the people who built it: the guest app, the staff app, the command center and the concierge on live demo data, and your hotel’s questions.